Good questions, clear answers.
Here’s how the process works and what to expect when you start a project.
How long does a project take?+
Typical estimates appear on each service and package. Timing starts after we receive the needed materials and confirm the scope. Rush requests depend on availability.
What counts as a revision?+
One revision round is one consolidated set of changes to the agreed direction. A new concept, major scope change, or changes after approval may need a separate quote.
When do I pay?+
Every service starts with a project request. We confirm scope, timing, price, payment arrangements, and any provider costs with you before work begins. No payment is collected when you submit your brief.
What if I need to cancel?+
If you cancel before creative work begins, contact us for a refund review. Once work begins, payment for completed work and committed costs may be retained. We review each request against the agreed scope.
What should I send you?+
Tell us your goals, audience, current website or tools, and what needs to change. Share final text, brand assets, and approved images where relevant. Never include passwords, payment details, or sensitive customer records.
What will I receive?+
Your proposal states the deliverables: a website, configured tool, brand assets, reusable templates, or ready-to-post files. Hosting, editable source files, training, and ongoing support are included only when agreed.
Can you do rush work?+
Ask in your brief. We will confirm availability and any extra charge before beginning.
How do monthly packages work?+
Tell us your needs in the project form. We will propose deliverables, timing, and price; there is no automatic monthly charge.
Who owns the finished work?+
Ownership of the final approved custom deliverables transfers after full payment, subject to any third-party license terms. Preliminary concepts and editable working files remain with Crestpost Digital unless agreed in writing.
Can you handle several services together?+
Yes. Choose Multiple Services / Help Me Plan in the project form and tell us your priorities. We can propose a phased plan covering your website, brand, content, and online setup. Each phase has an agreed scope and quote.
Who owns my domain and online accounts?+
You keep ownership and billing control of your domain, hosting, email, store, and other business accounts. Provider fees are separate unless your proposal says otherwise. We use official invitations or delegated access when needed; never send account passwords.
Does local SEO guarantee rankings or sales?+
No. We offer practical search and listing foundations. Search rankings, traffic, listing approval, and business results depend on many factors and are not guaranteed.
Will you post content for me?+
Content packages provide ready-to-post files. Publishing and account management need an agreed separate scope. If account access is needed, use official platform permissions. Never send passwords.
How should I share large videos?+
Send a Google Drive, Dropbox, or OneDrive link with access enabled for our team. The form only accepts small images and PDFs.
Ready to build what’s next?
Tell us about your business and the next thing you need. We’ll help shape a clear plan, from website to content.